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Title
Text copied to clipboard!Cabin Crew Supervisor
Description
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We are looking for a dedicated and experienced Cabin Crew Supervisor to lead and manage our cabin crew team, ensuring the highest standards of safety, service, and professionalism. In this role, you will be responsible for overseeing the daily operations of the cabin crew, providing guidance, support, and training to ensure that all team members perform their duties effectively and in compliance with aviation regulations. As a Cabin Crew Supervisor, you will act as a liaison between the cabin crew and management, addressing any concerns, implementing policies, and fostering a positive and collaborative work environment. Your role will also involve conducting performance evaluations, ensuring adherence to safety protocols, and maintaining excellent customer service standards. This position requires strong leadership skills, attention to detail, and the ability to handle challenging situations with poise and professionalism. If you are passionate about aviation, have a proven track record in cabin crew operations, and possess exceptional organizational and interpersonal skills, we invite you to join our team and contribute to delivering an outstanding travel experience for our passengers.
Responsibilities
Text copied to clipboard!- Supervise and manage the daily operations of the cabin crew team.
- Ensure compliance with aviation safety regulations and company policies.
- Provide training, guidance, and support to cabin crew members.
- Conduct performance evaluations and address any performance issues.
- Act as a liaison between cabin crew and management.
- Handle passenger concerns and ensure excellent customer service standards.
- Coordinate with other departments to ensure smooth flight operations.
- Monitor and maintain cabin crew schedules and rosters.
Requirements
Text copied to clipboard!- Proven experience as a cabin crew member, with leadership experience preferred.
- Strong knowledge of aviation safety regulations and procedures.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and make quick decisions.
- Strong organizational and time-management skills.
- Fluency in English; additional languages are a plus.
- Ability to work flexible hours, including weekends and holidays.
- Certification in aviation safety or related training is an advantage.
Potential interview questions
Text copied to clipboard!- Can you describe your experience as a cabin crew member?
- How do you handle conflicts within a team?
- What steps do you take to ensure compliance with safety regulations?
- Can you provide an example of a time you resolved a passenger issue?
- How do you motivate and support your team during challenging situations?
- What strategies do you use to manage time and prioritize tasks effectively?
- How do you stay updated on aviation industry standards and regulations?
- What would you do if a team member consistently underperforms?
